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Privacy Policy

Last Updated: May 5, 2025

Introduction

Effective Date: May 5, 2025

Welcome to DocSynth ("we," "our," or "us"). We are committed to protecting your personal data and your right to privacy. If you have any questions or concerns about this privacy notice or our practices regarding your personal information, please contact us at info@docsynth.co.

This Privacy Policy describes how we might collect, use, store, and share your information when you use our services (the "Platform"), which includes:

  • Visiting our website at https://www.docsynth.co
  • Using our AI-based document processing and synthetic question-answer generation tools
  • Creating and managing your DocSynth account

We understand the importance of privacy in the digital age and have designed our practices to be in compliance with data protection laws applicable in the United States, European Union (GDPR), and other global jurisdictions.

1. Information We Collect

A. Information You Provide to Us:

  • Email address: Required to create an account and authenticate users
  • First and Last Name: Optionally collected during profile setup
  • Company Name and Country: Optionally collected to help us understand our user base and provide better localization and support
  • Messages and Inquiries: If you contact us, we may store your email and the content of your message for customer support purposes

We do NOT collect:

  • Phone numbers
  • Sensitive personal data unless explicitly submitted (e.g., through support queries)

B. Automatically Collected Information:

  • Device and Technical Info: IP address, browser type, device type, OS, referring URLs
  • Usage Data: Actions taken on the platform (e.g., features accessed, documents processed, time spent on pages)
  • Cookies and Local Storage: Used for session authentication, remembering user preferences, and improving user experience

C. Uploaded Content:

  • We allow users to upload PDF and text files for the purpose of generating synthetic question-answer datasets.
  • DocSynth does not retain the contents of uploaded files.
  • Uploaded files are temporarily processed by our AI engine and are deleted automatically after processing.
  • No document content is stored in long-term storage, shared with third parties, or reused in any way.

2. How We Use Your Information

  • Provide, operate, and maintain the Platform
  • Process uploaded documents to generate Q&A pairs
  • Improve and personalize user experience
  • Communicate with users about their account or document processing status
  • Ensure security and prevent fraudulent use
  • Analyze platform usage and performance for development purposes
  • Comply with legal obligations

3. Analytics and Tracking Tools

  • Google Analytics 4 (GA4): Collects anonymous information about website interactions, traffic sources, and conversions
  • Amplitude Analytics: Tracks feature engagement, session behavior, and user flows
  • PostHog: Provides in-depth product analytics including funnel tracking, retention, and session replays
  • Intercom: Enables live chat, user onboarding, and support. Stores user identifiers, session timestamps, and chat interactions

All tools are used strictly for product improvement, and data collected is anonymized or pseudonymized wherever possible.

4. Sharing Your Information

We do not sell or rent your personal data. We may share limited information with trusted service providers to operate the platform:

  • Supabase: Manages authentication, user profiles, and database storage
  • Google Cloud APIs: Processes file content temporarily for Q&A generation
  • Analytics tools: GA4, Amplitude, PostHog, Intercom (see above)

We may also disclose your information if required by law, in response to legal processes, or to protect the rights and safety of our users or our organization.

5. Data Retention

  • User profile data is retained as long as your account is active
  • Uploaded files are deleted immediately after processing
  • Analytics and usage logs are stored for a limited duration for analysis and debugging

6. Your Rights

If you are located in the EU/EEA, under the GDPR, you have the right to:

  • Access and obtain a copy of your personal data
  • Correct inaccuracies in your personal data
  • Request deletion of your data
  • Restrict or object to processing
  • Withdraw your consent at any time

If you are a California resident, under the CCPA, you have the right to:

  • Know what data we collect
  • Request deletion of your personal data
  • Opt-out of the sale of personal data (we do not sell data)

To exercise these rights, contact us at info@docsynth.co.

7. Data Transfers and International Use

Your information may be transferred to and processed in countries outside of your own, including the United States. We use appropriate legal safeguards, such as Standard Contractual Clauses (SCCs), to protect your data in cross-border transfers.

8. Children's Privacy

DocSynth is not intended for children under the age of 13 (or the age of digital consent in your country). We do not knowingly collect data from children.

9. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. When we do, we will revise the "Last Updated" date. We encourage you to review this policy periodically.

10. Contact Us